Business Development Workshops Update - June


  • Date
    6 May 2016
  • Category

Additional Retail Skills Workshops are being held in these areas:


Monday, 30 May - Create Compelling Visual Merchandising 
Monday, 27 June - Sales & Service Excellence 
To register: by Monday, 23 May 2016
For further information: Debbi Rodden 4823 4434
Time: 5.30 – 8.30pm
Venue: Goulburn Mulwaree Council Chambers
Cost: Free, light supper provided


Wednesday, 1 June - Create Compelling Visual Merchandising
Wednesday, 29 June - Sales & Service Excellence
Time: 5.30pm – 8.30pm
Venue: BEC, 251 Crawford Street Queanbeyan
Cost: Free, includes a light supper


Tuesday, 31 May - Create Compelling Visual Merchandising
Tuesday, 28 June – Sales & Service Excellence
Time: 5.30pm – 8.30pm
Venue: Yass Soldiers Club, 86 Meehan Street Yass
Cost: Free, light supper provided
For further information contact Sean Haylan, Yass Valley Information Centre 6226 2557

The key to a brilliantly merchandised store is making sure there is a plan to guide how it should look and the story that the space should tell. This workshop provides the foundations and steps to successfully design and merchandise a retail store to showcase the product and drive a strong commercial return. The practical step by step approach gives examples and simple tips to getting it right every time.
•  Great store design
•  Clear product and service message
•  Quality graphics and branding
•  Logical product combinations
•  Productive product placement
•  Quality ticketing and signage
•  Effective merchandising tools
•  Team presentation standards
The art of great sales and service ultimately delivers retailers the opportunity to be chosen by their customer and to build a loyal relationship. With so many ways to influence the experience it is important to think about all of the touch points that combine to create a great memory.
The workshop investigates in a practical and interactive way, the concept of service as a product, the art of being chosen and the six customer moments that connect a customer and a retailer. The aim of the workshop is to both provide strategy as well as inspiration in creating a great service culture.
•  Defining your service as a product
•  Understanding customer choice
•  Sales and service strategies
•  People strategies
•  Creating 6 critical customer moments

Brian is an experienced retailer with a career expanding over 30 years in the industry. He covers all aspects of running a successful retail business from planning to implementation.
Attend the workshop and have the opportunity to book a FREE one on one session with the presenter for the following day at your place of business.

Contact us

Phone02 4822 6397


Shop 5, Central Arcade
158-162 Auburn Street
Goulburn NSW 2580

RDA Southern Inland
PO Box 775
Goulburn NSW 2580